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Our commitment to you
We operate strictly to the guidelines set out by the Distance Selling Regulations, whereby a consumer has an unconditional right to cancel their order up to seven days of receipt of goods.
- A decision to cancel an order must be made in writing.
- In the case of change of mind, we shall refund in full the cost of the goods, but not the shipping costs incurred for delivery and return of the goods. The goods must be in pristine condition and not used. We cannot refund in case of a change of mind where goods have been used.
- A refund can only be processed on used goods where they have a mechanical failure.
- Any returned goods must be sent to Beowulf Performance Products Ltd, Unit 3d, Thornhill Ind Estate, Hope Street, Rotherham, S60 1LH
- A brief note should be enclosed with the goods explaining the reason for return as well as the consumer’s contact details.
- Upon safe receipt of undamaged goods, a refund will be processed immediately via the original means of payment, eg a credit card payment will be refunded back to the same credit card, a Paypal payment will be refunded back into the Paypal account.
- The consumer has the responsibility to ensure that returned goods are in the original packaging, any goods returned and sustaining damage in transit will not be refunded in full if not packaged in the original packaging.
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